My wife and I like most people have mutual funds in our Roth and Rollover IRAs. I track the performance of these funds along with the rest of our portfolio very closely. In my opinion one of the mid-cap mutual funds we have investing in for years has underperformed. The first year I let it go because of their excellent long-term performance track record. However, now it has been over two years since I first notice this lag in returns so a couple weeks ago we decided to switch to a different mid-cap mutual fund that I like better. I have invested in this fund family and this fund before so I was comfortable making the switch. With the other mutual fund we wanted to switch there was a better fund within the family of funds so they will keep our business–just in a different fund.
These decisions have set off a change of events that have gotten on our nerves quite a bit. Since my wife held these mutual funds in her portfolio before we were married she had to contact her current brokerage firm to change her name on the account so it could be transferred. They were far from helpful and took their own sweet time and requested a lot of proof of marriage. Hopefully the funds will be transferred to own new IRA mutual fund fun by next week. Now the mutual fund where we were simply changing funds within the family were equally as difficult and needed an overabundance of proof of marriage to change her name on the account. Conversely, it was no problem for them to switch for one mutual fund to another–so if they need proof to change the name on the account how can they allow a fund change without that same proof?
We also have a global mutual fund that I like a lot because the managers have been around for decades and they have consistent performance. Now that has not been too great over the last couple years because global funds have skyrocketed and because our fund is more conservative it has not realized all those gains. Anyway, my wife needed to change her name on this account as well. We were not removing our money from the account, but they require a Gold Medallion (basically a Notary Public) on the document proving that she is who she says she is. Normally this would not be a problem, but because we bank through online banks they could not provide this for us. Neither could our brokerage firm–they said they only have that in their headquarters. So we might need to open a bank account at a local bank in order to get this gold medallion to change her name.
All of this has been going on for weeks and has been a pain in the *#&!. Hopefully we can resolve this soon so we can get on with our investment changes. Who knew that changing a name would be so difficult?
