I took a Thursday morning flight on American Airlines. I sat between two friends, which was fine, but we are all 6’3″ and a combined 650 pounds. Now in the past this would not be a problem, however, with airlines cutting corners it was not a fun time. The flight back was worse because I was stuck between one friend and an extremely large man–bigger than my other friend. American Airlines charged a pretty penny even though we bought the coach tickets six months in advance. I had to scrunch into a ball not to be knocked around the entire 4-hour flight. Now this flight problem points to the fact that airlines like American are going to go out of business soon because they cannot charge higher prices with equivalent or lesser accomadations.
A travel complaint happens to everyone, and when you are done with your flight what should you do?
The Wall Street Journal has an excellent article on what airlines do when you complain.