I last spoke about Everbank when I began switching my bank accounts before the new year.
I have to be honest, Everbank has really dropped the ball on my account so far.
I started with EverBank by applying for a checking account (limited time 6.01 APR). I had problems with the web page saving my information so it would not process online. Ok, no huge deal, but then I spoke to a customer service rep regarding this. They faxed over the necessary paperwork. I immediately filled it out and faxed it back to Everbank. I waited and and I waited . . . a couple weeks go by and nothing. So I call and they cannot tell me the status of my account approval, only that my initial funding check has not been cashed. I called a few days later to check the status of my checking account–same answer. Then I receive in the mail a notice saying that all the paperwork was not correct. I filled everything out the customer service rep asked me to and faxed it right back–so I was not happy. Now I had to fill out another application–online this time and it worked. Then I had to wait a couple more weeks for the account to be processed.
So it took way too long for the account to open, but I give them points for calling a couple times to try to straighten things out. I will stick with them because of that and the teaser offer of 6.01% APR, but if this continues I will have to drop them.